Changelog
Follow up on the latest improvements and updates.
RSS
improved
Global CDN for custom domains
Your help center now loads faster worldwide with edge network delivery.
- Pages served from 200+ locations globally, closest to your visitors
- Reduced latency from seconds to milliseconds for international users
- Better reliability with automatic failover and caching
⚠️ Action required for custom domain help centers
Update your DNS CNAME record to activate CDN:
- Old target: custom.notiondesk.help
- New target: cname.notiondesk.help
Update your DNS in Settings → General. Changes take effect within minutes once DNS propagates.
👉 Learn more: Setting up custom domains with CDN
Manage your entire analytics and consent stack through one integration, no code required.
- Connect GTM to control Google Analytics, consent management, and tracking scripts from one place
- Perfect for GDPR compliance, manage cookie consent alongside analytics
- More flexible than direct integrations, add any tag or tracking tool through GTM
- Set up once, adjust anytime without touching code
Automatic AI Translation now gives you precise control over translation quality!
Customize tone and style, protect brand terms with a glossary, and add language-specific instructions for cultural context.
The new character-based pricing means you only pay for what you translate at $0.04 per 1,000 characters, with 250,000 free characters every month.
AI Chatbot now uses per-resolution pricing. You're only charged when the chatbot actually resolves a visitor's question, not for every message or failed attempt.
Each
resolution costs $0.49
, and every plan includes 30 free resolutions per month
. Set a monthly cap to stay in control of your spending.improved
Notiondesk Chat just got faster
We've rolled out a major upgrade to
Notiondesk Chat!
Here's what's new:
- 10× faster responses: Quicker replies, so your users get the answers they need with less waiting
- Redesigned chat experience: A fresh, cleaner look that feels easier and more intuitive to use
- In-line paragraph citations: Citations now appear right beside paragraph, making it easier for users to trace sources while reading
This update makes the AI chatbot not only faster but also more transparent and helpful for your support content!
You can now choose to display the article author and publish date on your help center pages.
These new visibility options can be enabled or disabled in your theme customization settings under Article Page.
You can now add a
dedicated changelog page
to your help center to share product updates, new features, and improvements with your users.Visitors can subscribe to your changelog and automatically receive notifications whenever you publish a new update — keeping your customers engaged and informed.
👉 Learn how to set it up: Setting up changelogs on your help center
Your help center is now AI-ready!
We've introduced a new
AI Optimization
settings in the dashboard with three options:- LLMs TXT: Automatically generatesllms.txtandllms-full.txtfiles to make your content easier for AI tools to index.
- Markdown Export: Quickly get clean Markdown versions of your articles, perfect for AI parsing or sharing with your team.
- AI Contextual Menu: Add one-click integrations to open docs in ChatGPT, Claude, or Perplexity with your content preloaded.
These features make your documentation easier to discover and more useful in AI-powered search engines and assistants.
👉 Learn more in our full guide: How to set up AI Optimization in Notiondesk
Collection pages can now display their own content!
Great for providing overviews, introductions, or helpful context above the list of articles.
If your Notion collection page includes content, it will now appear at the top of the collection view in your help center.
The Clarity theme now supports collapsible collections in the left-hand navigation, perfect for help centers with lots of content!
We've added flexible display modes so you can control how navigation behaves:
- Static: all collections stay expanded and can't be collapsed (default behavior)
- Multi: visitors can expand or collapse any number of collections
- Single: only one collection stays open at a time, ideal for keeping focus on the current section
Set your preferred mode in the Customization Settings under the Navigation section.
This change was driven by your feedback, thanks for helping us make Notiondesk better! 🫶
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