Feature Requests

Notion supports audio blocks, but Notiondesk does not. Pretty sure something like this is needed in most helpcenters. Any chance of getting it soon?

Be able to search for articles by keyword

The search feature is great, it would be wonderful to see a snippet context preview of results, as a search may generate multiple article matches. The snippet would help guide customers to the right article more quickly.

I have a number of different types of users who will interact with my Knowledge Base. When they search a particular topic, I would like to split out the results based on some criteria (in my case, the target audience for the article is the primary criterion, but I could also imagine breaking it out by category as well). So instead of one list of search results, it would break it out into several sets of results (which I would probably prefer to display as different tiles with the list inside of the tiles). For example, if they search "LDAP", it comes back with "Info for superusers" and a list of articles, "info for regular users", "FAQs" and "Setup" or something like that. some articles will appear under multiple sections and that's ok. I have a lot of overlap in my material because some articles are relevant to multiple audiences and in multiple categories.

The error page is currently a bit hard to read with the black background and the grey font (plus I think it doesn't meet the WCAG accessibility requirements). Would it be possible to make it a little more user-friendly, and also add a button to return to the help center's homepage?

Add a feature that allows users to click on images in an article and zoom in.

Sometimes we need to edit existing articles because a feature has changed and so has their documentation, but we don't want to sync it right away because we're waiting for the release of the changes. We would need a status that would allow us to make general syncs without publishing those pending updates too soon.

An option to display the Table of Contents on the side of the article page, rather than at the top.

This is more for the management of stats vs the ordering of content. I'd also like to be able to sort by most recent update/published so that I can quickly find what I'm looking for in what is about to become a lengthy repository. The ability to export analytics would also be extremely welcome.

Like the articles can be associated with multiple sub/collections, I'd like to be able to add sub-collections to multiple parent collections without needing to duplicate them. It gets confusing and messy. As an example, I have a 'getting started' collection which has a suite of articles in a sub-collection, I want to be able to add that same sub-collection to another primary collection which is 'browse resources by product'. I am doing this pretty regularly and need to dupe the sub-collection but want the naming conventions to be consistent, this makes it difficult to manage.